Returns & Exchange

Thank you for shopping with ZoomCart.

We want you to love your order. If you are not satisfied, you can request a return or exchange within *7 days* of receiving your order.

*1. Conditions for Return / Exchange*
- Product must be unused, unwashed and in its original packaging.
- Product must be in the same condition as you received it.
- Please keep the original box, accessories and free gift (if any) safe.

*2. What Can Be Returned?*
- Wrong item received
- Damaged / defective item received
- Size / colour / model issue (if available in stock)

*3. What Cannot Be Returned?*
For hygiene and safety reasons, we cannot accept returns for:
- Used beauty, personal care and grooming products like Trimmer, Pedicure Machine, Blackhead Remover, etc.
- Products without original packaging.

*4. How to Start Return / Exchange?*
Please contact us within 7 days on:
- WhatsApp: [03397628815]
- Email: [zoomcartpk.store@gmail.com]

Please send your Order Number, Product Name and a clear photo / video of the issue. Our team will confirm within 24 hours.

*5. Refund Process*
Once we receive and check the returned product, your refund will be processed within *3 to 5 working days* via:
- JazzCash / Easypaisa
- Bank Transfer

Delivery charges are non-refundable, except in case of wrong or damaged item sent by us.

*6. Exchange Process*
If you want to exchange your product, we will send the new product after receiving your returned product. If the new product price is higher, you will need to pay the difference.

For any questions, please contact our support team. We are always here to help you.

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